Returns and refunds

If your case arrives damaged, doesn't fit, or isn't what you ordered, we'll make it right. Here's how returns work at Wrapd Up.

Return window [Edit: e.g. X days from delivery]
Damaged or wrong case [Edit: e.g. Free replacement]
Refunds [Edit: e.g. Within X business days]

How to request a return

  1. Message usWhatsApp or email us with your order number within the return window.
  2. Share photosSend clear photos of the case and the outer package.
  3. Send it back[Edit: e.g. We arrange a pickup, or you ship it to our address]
  4. Get your refund or exchangeOnce we check the case, we send a replacement or process your refund.

Damaged or wrong case

If your case arrives broken, scratched, or for the wrong phone model, tell us within [Edit: X] days of delivery with photos of the case and the package. We'll send a replacement at no cost. [Edit: or offer a refund]

[Edit: If you require an unboxing video for damage claims, say so here. Remove this line if you don't.]

Returns for other reasons

[Edit: choose one and delete the other]

  • If you changed your mind or ordered the wrong model, you can return or exchange the case within [X] days of delivery.
  • We don't accept returns for change of mind or a wrong model chosen at checkout. Please check your phone model before ordering.

Condition of returned items

To be accepted, the case must be unused, undamaged and returned with its original packaging. Cases that show signs of use or damage after delivery can't be returned.

Return shipping

For damaged or wrong items, we cover the return shipping. [Edit: for other returns, say who pays and how much]

How refunds are paid

  • Prepaid orders: refunded to your original payment method. (10-15) Days
  • Cash on delivery orders: Refunded by UPI or bank transfer to details you share with us.

Shipping is free, so there are no shipping charges to refund or deduct.

Cancellations

You can cancel your order before it is dispatched by messaging us with your order number. Once it has been dispatched, it can't be cancelled, but you can follow the return process above if eligible.

[Edit: say whether refused COD deliveries affect future COD eligibility, or remove this line.]